1. Eligibility for Returns
We value customer satisfaction. If you are not fully happy with your purchase, you may request a return under the following conditions:
Item must be returned within 24 hours of delivery.
Item must be in its original condition, unused, and with original packaging.
Proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
Used or damaged items not caused by our error.
Items without original packaging or missing accessories.
Clearance or discounted items (final sale).
3. Refunds
Approved refunds will be processed within 5–7 business days.
Delivery or parcel fees are non-refundable once a package has been dispatched.
4. Exchanges
We offer exchanges for defective or incorrect items at no extra cost.
Exchange requests must be made within 24 hours of delivery.
5. Process for Returns & Refunds
To request a return or refund, please contact us:
Call/Text/WhatsApp: 0714 338 261
We will guide you through the process and confirm return arrangements.
